Returns Policy

Overview

At MELTHARIX, we are committed to ensuring your complete satisfaction with your purchases. If for any reason you are not entirely satisfied, we offer a straightforward returns policy to facilitate a smooth and efficient process.

Eligibility for Returns

• Item must be unused and in the same condition that you received it.
• Item must be in the original packaging.
• Returns must be initiated within 30 days of purchase.
• Proof of purchase is required for all returns.

Non-returnable Items

Several types of goods are exempt from being returned, including perishable items, customized products, and gift cards.

Return Process

To initiate a return, please contact our Customer Service team at [email protected] with your order details. We will guide you through the process and provide a return authorization form.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed, and a credit will be applied to your original method of payment within 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please send us an email at [email protected].

Shipping

To return your product, you should mail it to: 1234 Business Lane, Suite 567, Commerce City, CA 91000, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need Assistance?

For further queries or concerns regarding our returns policy, please feel free to contact us at [email protected] or call us at (555) 123-4567.